Frequently Asked Questions
How do I open an account with Doctors Optical Labs?
Doctors Optical Labs does business with qualified, independent optical practices and an account can be opened by filling out the Account Application, available in PDF format at the Account Application link under the Doctors Resources menu item, and faxing to 702-463-6369. We do not do business with end users.
What geographic area do you service?
We have capabilities to ship seamlessly to any optical practice in the United States.
What is the average turn-time for a job from submitting the order, to delivery to my office?
The average turn around time with Doctors Optical Labs branded product (EyeFOCAL and ActiveAR’s) is 3-5 business days, from the time our lab receives the frame (or Order Confirmation, for Uncuts) to delivery to your office.
How can I check the status of my jobs in process?
On our LabLink Portal we update our Job Status tab in real time every 5 minutes! The most accurate, up to date information that Doctors Optical Labs can see is at your fingertips.
How can I make payments on monthly statements?
We accept checks and credit card payments.